FAQs: General Queries

1. What type of calls can I record through Call Reviewer ?
You can record any Inbound calls by using NTS (Number Translation Services) numbers, such as 0800, 0844, 0845, 0870, 0871 and 03XX numbers.  You can also potentially lift any geographic number to the network level and re-direct over our network to enable Call Reviewer.

2. Is Call Reviewer easy to Install and start using ?
Yes.  Call Reviewer is a network based solution that does not require any on-site installation.  Additionally, with no local hardware, there is no need for staff training or ongoing maintenance.

Call Reviewer has a very effective, but simple to use web-based interface and any necessary training is usually catered for by online tutorials or web demos.  Your solution can be up and running within 24 hours.

3. What about Set Up Costs and Licence Fees ?
Call Reviewer has a nominal set up fee and a very low fixed monthly rental.

With Call Reviewer you take advantage of a pay-as-you-go service - you only pay for what you use !

4. How can Call Reviewer scale from a handful of agents to thousands of agents ?
Because of the very low start up costs, Call Reviewer is a very effective option for small businesses needing a call recording solution.

However, being based on a leading Tier 1 network, large organisations will have the capacity and reliability to pass significant monthly call minutes over Call Reviewer.

Additionally, the network platform we utilise has leading edge routing capabilities to create bespoke and complex routng solutions for thousands of agents.

5. Can I use Call Reviewer across multiple sites and for home workers ?
Yes.  This is a strong advantage of network based solutions.  If your calls are delivered into multiple locations and even home workers, the call will be recorded at the network level and will be centrally available for playback via the web-based Call Reviewer interface.

6. With Call Reviewer, how long can I store my Call Recordings ?
Call Reviewer has storage options from 3 months to 7 years+

We record, store and manage your recordings, ensuring any recorded call will be available for review within seconds, even if the call was made years ago.

7. Do you cater for Bespoke interface and report requirements ?
Very much so.  Call Reviewer has been set up with Bespoke requests in mind, which ensures that we can add specific logos, specific style sheets for common look and feel and we can even look at specific requirements for query screens or reports.