FAQs: Security / Compliance

1. With Call Reviewer, how long can I store my Call Recordings ?
Call Reviewer has storage options from 3 months to 7 years+

We record, store and manage your recordings, ensuring any recorded call will be available for review within seconds, even if the call was made years ago.

2. How do I know my Call Recordings are Safe and Secure ?
Access to Call Reviewer is fully protected through username / password and multiple login profiles, with varying access levels.  All call recordings are transferred from the IN (Intelligent Network) platform via SFTP and fully encrypted before being stored at a specialist data storage provider.

Storage of call recordings is on a fully redundant RAID storage solution at a safe and secure location with automated back up.  All the necessary online and physical access parameters are adhered to to ensure full DPA compliance.

3. Can I use Call Reviewer for Compliance ?
Yes.  Call Reviewer will help your organisation fully comply with FSA, DPA and PCI guidelines.

4. Does Call Reviewer keep track of users who play, score, delete Call Recordings ?
Yes.  Call Reviewer has a unique Transaction Log associated with each and every call recording.  This facility tracks the username, date and time of every interaction with the record - ie open, play, delete, amend scoring criteria etc.

It is important to note, even after a record has been deleted, the Transaction Log will still remain to provide full accountability for a users actions.